Senior Systems Engineer, Technical Support

Calix is seeking a Senior Systems Engineer, Technical Support to join its US team. In this role you will provide advanced technical assistance for Calix One, the AI‑powered cloud platform that helps Communication Service Providers modernise their networks.

Key Responsibilities

• Deliver Tier‑2/3 troubleshooting and root‑cause analysis for complex hardware and software issues on the Calix One platform.
• Collaborate with product engineering, field service, and customer success teams to resolve incidents and drive continuous improvement.
• Develop and maintain technical documentation, knowledge‑base articles, and standard operating procedures.
• Mentor junior engineers and contribute to on‑call rotation, ensuring rapid response to critical outages.
• Participate in customer workshops, product demos, and post‑implementation reviews to ensure successful deployments.

Required Qualifications

• Bachelor’s degree in Computer Science, Electrical Engineering or related field, or equivalent technical experience.
• 5+ years of experience in enterprise‑grade network or systems engineering, preferably in telecom or cloud environments.
• Strong expertise with Linux/Unix systems, virtualisation, containers, and scripting (Python, Bash).
• Hands‑on experience with networking protocols (TCP/IP, MPLS, BGP) and broadband access technologies.
• Excellent problem‑solving, communication, and customer‑service skills.

What We Offer

• Competitive annual salary: $184,837.36
• Comprehensive health, dental and vision benefits
• Professional development budget and certifications support
• Flexible remote‑work options and collaborative culture

Location

United States (US) – remote‑first with occasional on‑site visits as needed.

Frequently Asked Questions

What type of technical issues will I handle as a Senior Systems Engineer?

You will resolve complex hardware, software, and network problems on the Calix One platform, perform root‑cause analysis, and guide customers through resolution.

Is remote work possible for this position?

Yes, the role is remote‑first within the United States, with occasional on‑site visits for critical incidents or customer workshops.

What experience is required for this role?

At least 5 years of enterprise network or systems engineering experience, strong Linux and scripting skills, and a background in telecom or cloud environments.