Front Desk Agent – Worldmark South Shore Resort

Job Summary

Travel + Leisure Co. is seeking a Front Desk Agent for its Worldmark South Shore Resort in Zephyr Cove, Douglas County, US. This full‑time role offers a salary of $43,751.59 per year and provides guests with a welcoming, efficient check‑in experience.

Key Responsibilities

• Greet guests warmly, manage arrivals and departures, and handle all front‑desk transactions.
• Process reservations, cancellations, and modifications using the property management system.
• Provide accurate information about resort amenities, local attractions, and travel services.
• Handle guest inquiries, resolve complaints, and ensure a high level of customer satisfaction.
• Maintain accurate cash handling, billing, and daily financial reports.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests promptly.
• Ensure compliance with safety, security, and brand standards at all times.

Qualifications

• High school diploma or equivalent; hospitality or tourism education preferred.
• Previous front‑desk or customer‑service experience in a resort or hotel environment.
• Strong communication skills and a friendly, professional demeanor.
• Proficiency with property management software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits

• Competitive salary of $43,751.59 annually.
• Opportunities for career growth within a global vacation ownership leader.
• Employee discounts on travel and resort stays.
• Comprehensive health, dental, and vision plans.

How to Apply

Submit your resume and a brief cover letter highlighting your front‑desk experience through the WeHired.Agency portal.

Frequently Asked Questions

What are the primary duties of the Front Desk Agent at Worldmark South Shore Resort?

The role includes greeting guests, managing check‑ins and check‑outs, handling reservations, addressing guest inquiries, and coordinating with other departments to ensure a seamless stay.

What qualifications are required for this position?

A high school diploma or equivalent, prior front‑desk or customer service experience in hospitality, strong communication skills, and flexibility to work varied shifts.

What is the salary for this Front Desk Agent role?

The annual salary is $43,751.59.