Team Leader Case Manager

About the role Working within Licensing Services, you will: * lead the day-to-day operations, workload management and development of a small team, providing coaching, mentoring and technical guidance * deliver licensing training for new starters and refresher training for existing employees, including training delivered at QBCC regional offices * develop, review and improve licensing guides, procedures and supporting resources * act as a subject matter expert across all licensing streams, inclu…