Shift Leader

Join Dunkin’ as a Shift Leader in Delhi, Delaware County, USA, earning a competitive salary of $39,289.57 per year. In this role you will coach crew members, ensure brand standards, and deliver an outstanding guest experience.

Key Responsibilities

• Coach, train and motivate crew members throughout each shift.
• Set daily goals, assign tasks, and monitor performance to meet operational standards.
• Maintain brand quality, safety, and cleanliness guidelines.
• Provide timely feedback, recognize achievements, and celebrate team successes.
• Assist management with special projects, inventory control, and scheduling.
• Handle guest inquiries and resolve issues to ensure a friendly experience.

Requirements & Qualifications

• Previous experience in a fast‑food or retail environment, preferably in a supervisory role.
• Strong communication and interpersonal skills.
• Ability to lead a diverse team and work flexible hours, including weekends and holidays.
• Basic math skills for cash handling and inventory tasks.
• Commitment to upholding Dunkin’ brand standards and safety protocols.

What We Offer

• Annual salary of $39,289.57.
• Opportunities for career advancement within a global brand.
• Employee discounts and flexible scheduling.
• Comprehensive training and ongoing development.

Frequently Asked Questions

What are the main duties of a Shift Leader at Dunkin’?

A Shift Leader coaches crew members, sets goals, assigns tasks, maintains brand standards, handles guest issues, and supports management with projects.

What experience is needed for this position?

Prior experience in a fast‑food or retail environment, preferably in a supervisory role, with strong communication and teamwork skills.

What is the salary for the Shift Leader position?

The annual salary is $39,289.57, plus employee discounts and opportunities for growth.