Senior Desktop Support Engineer

Northwest Center is hiring a Senior Desktop Support Engineer in Seatac, King County, WA. This full‑time role supports over 900 employees across multiple locations, ensuring a secure, modern desktop environment.

Key Responsibilities

• Design, deploy, and maintain Windows and macOS desktop hardware, software, and imaging solutions.
• Provide Tier‑2/3 troubleshooting for end‑users, both onsite and remotely.
• Implement security controls, patch management, and compliance standards.
• Collaborate with IT teams to automate routine tasks using PowerShell, SCCM, or Jamf.
• Document procedures, create knowledge‑base articles, and train junior staff.
• Participate in on‑call rotation and incident response for critical outages.

Qualifications

• 5+ years of desktop support experience in a medium‑to‑large organization.
• Strong expertise in Windows 10/11, macOS, Active Directory, Azure AD, and endpoint management tools (SCCM, Intune, Jamf).
• Proven ability to troubleshoot hardware, networking, and application issues.
• Experience with security hardening, vulnerability remediation, and compliance frameworks (e.g., NIST, HIPAA).
• Excellent communication skills and a service‑oriented mindset.
• Relevant certifications (e.g., MCSA, CompTIA A+, ITIL) preferred.

What We Offer

• Competitive salary range $102,000 – $128,000.
• Comprehensive health, dental, and vision benefits.
• Retirement savings plan with employer match.
• Professional development budget and certification support.
• Inclusive, mission‑driven culture at an $80 M nonprofit social enterprise.

Frequently Asked Questions

What technologies will I work with as a Senior Desktop Support Engineer?

You will manage Windows 10/11, macOS, Active Directory, Azure AD, SCCM, Intune, Jamf, and related security tools.

Is on‑call support required for this role?

Yes, the position includes participation in an on‑call rotation to handle critical incidents outside regular business hours.

What qualifications are preferred for this position?

Five or more years of desktop support experience, strong Windows/macOS skills, and certifications such as MCSA, CompTIA A+, or ITIL are preferred.