Senior Customer Service Representative

Join CVS Health as a Senior Customer Service Representative in Wyoming, Kent County, US. This role offers a competitive salary of $78,310 and the chance to contribute to a compassionate, connected health experience.

Key Responsibilities

• Deliver exceptional, empathetic service to members, providers, and internal partners.
• Resolve complex inquiries, escalations, and service issues in a timely manner.
• Collaborate with cross‑functional teams to improve processes and enhance the overall member experience.
• Maintain accurate documentation in CRM systems and ensure compliance with company policies.
• Mentor and coach junior representatives, sharing best practices and knowledge.

Required Qualifications

• Minimum 5 years of customer service experience, preferably in health care or pharmacy settings.
• Strong communication and problem‑solving skills with a focus on empathy.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to work flexible shifts, including evenings and weekends as needed.
• High school diploma or GED; associate degree or higher is a plus.

What We Offer

• Competitive salary of $78,310 annually.
• Comprehensive health, dental, and vision benefits.
• Retirement savings plan with company match.
• Opportunities for professional development and career growth.

Frequently Asked Questions

What is the primary role of a Senior Customer Service Representative at CVS Health?

To provide high‑quality, empathetic support to members and partners, resolve complex issues, and mentor junior staff.

What qualifications are required for this position?

At least 5 years of customer service experience, strong communication skills, CRM proficiency, and a high school diploma (associate degree preferred).

What benefits does CVS Health offer for this role?

A salary of $78,310, comprehensive health, dental and vision coverage, retirement plan with matching, and professional development opportunities.