Senior Customer Service Representative

Job Summary

CVS Health is seeking a Senior Customer Service Representative in Saint Paul, Ramsey County, US. This role supports a compassionate, innovative health experience for customers while delivering high‑quality service.

Key Responsibilities

• Lead a team of customer service agents, providing coaching, performance feedback and escalation support.
• Resolve complex member inquiries regarding pharmacy, benefits, and retail services, ensuring compliance with health regulations.
• Analyze service trends, generate reports and recommend process improvements to enhance satisfaction scores.
• Collaborate with cross‑functional partners—including clinical, pharmacy, and IT teams—to streamline member interactions.
• Maintain accurate documentation in CRM systems and uphold data privacy standards.
• Participate in training initiatives and contribute to the development of best‑practice guidelines.

Qualifications

• 5+ years of customer service experience, preferably in health‑care or pharmacy settings.
• Proven leadership abilities with a track record of managing high‑performing teams.
• Strong communication and problem‑solving skills; ability to handle escalations with professionalism.
• Proficiency with CRM software and Microsoft Office Suite.
• Commitment to CVS Health’s values of compassion, accountability, and safety.

Compensation & Benefits

Annual salary: $60,866.52 (fixed). Comprehensive health, dental and vision benefits, 401(k) match, paid time off and tuition assistance.

How to Apply

Visit the CVS Health careers portal, upload your resume, and reference the Senior Customer Service Representative position.

Frequently Asked Questions

What experience is required for the Senior Customer Service Representative at CVS Health?

At least 5 years of customer service experience, preferably in health‑care or pharmacy, with proven leadership and problem‑solving skills.

What is the salary for this position?

The fixed annual salary is $60,866.52.

Where is the job location?

The role is based in Saint Paul, Ramsey County, United States.