Self Pay Representative

Intermountain Health is hiring a Self Pay Representative in Urbanización El Vedado, San Juan, US. This role focuses on contacting patients to resolve outstanding balances and update insurance information, with a fixed annual salary of $35,669.52.

Key Responsibilities

• Make outbound calls using an automated dialer following campaign guidelines.
• Provide patients with clear account statements, payment options, and assistance with setting up payments.
• Verify and update insurance details and patient demographics in the revenue service system.
• Document all interactions accurately in the electronic health record and follow compliance protocols.
• Achieve daily/weekly collection targets while delivering courteous, patient‑focused service.
• Collaborate with billing, finance, and clinical teams to resolve billing discrepancies.

Required Qualifications

• High school diploma or equivalent; associate degree preferred.
• Previous experience in medical billing, collections, or customer service.
• Strong communication skills and ability to handle sensitive financial conversations.
• Proficiency with dialer systems, Microsoft Office, and healthcare billing software.
• Attention to detail, strong organizational skills, and ability to meet call volume metrics.

What We Offer

• Competitive fixed salary of $35,669.52 per year.
• Comprehensive health, dental, and vision benefits.
• Opportunities for professional development and career advancement within a leading health system.

Frequently Asked Questions

What does a Self Pay Representative do?

They contact patients to discuss outstanding balances, provide payment options, and update insurance information while ensuring accurate record‑keeping.

What are the required qualifications?

A high school diploma (associate degree preferred), experience in medical billing or collections, strong communication skills, and proficiency with dialer and billing software.

What is the salary for this role?

The position offers a fixed annual salary of $35,669.52.