IT Support Technician II

World Insurance Associates, LLC. is hiring an IT Support Technician II in Iselin, Middlesex County, US. This full‑time role offers a competitive salary of $59,677.69 and provides critical technical support to keep the company’s financial services infrastructure running smoothly.

Key Responsibilities

• Provide Tier 2 technical support for Windows, macOS, and Linux desktops, laptops, and mobile devices.
• Troubleshoot network connectivity issues, VPN access, and printer problems for internal users.
• Manage user accounts, permissions, and security groups in Active Directory and Azure AD.
• Install, configure, and maintain standard business software, including Office 365, ERP, and proprietary insurance platforms.
• Document incidents, resolutions, and knowledge‑base articles in the ticketing system.
• Assist with hardware procurement, imaging, and deployment for new hires and office moves.
• Collaborate with senior engineers on system upgrades, patches, and security hardening.

Required Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2+ years of hands‑on IT support experience in a corporate environment.
• Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking concepts (TCP/IP, DNS, DHCP).
• Experience with Active Directory, Azure AD, and remote support tools (e.g., TeamViewer, LogMeIn).
• Excellent problem‑solving, communication, and customer‑service skills.
• Ability to work independently and as part of a fast‑paced support team.

Preferred Skills

• CompTIA A+ or Network+ certification.
• Familiarity with endpoint management solutions (e.g., SCCM, Intune).
• Basic scripting knowledge (PowerShell or Bash) for automation tasks.

Frequently Asked Questions

What type of technical issues will I handle as an IT Support Technician II?

You will resolve Tier 2 desktop, laptop, mobile, network, VPN, printer, and software issues, as well as manage user accounts in Active Directory.

What experience is required for this role?

At least 2 years of corporate IT support experience, strong Windows and networking knowledge, and good communication skills are required.

Is certification necessary for this position?

Certifications are not mandatory, but CompTIA A+, Network+, or similar credentials are preferred and can strengthen your application.