Head of Customer Success Transformation

What You Can Expect You will lead Zoom’s Customer Success transformation, converting strategy into operational capability. You’ll redesign how we measure and deliver customer outcomes across global teams. You’ll drive measurable impact on retention, adoption, and revenue growth. About the Team We deliver customer outcomes at scale across Zoom’s global enterprise base. Our team partners across Revenue, Sales, Product, and Finance to drive transformation. We exist to prove and scale Customer Succ…