Guest Experience Specialist

A DAY IN THE LIFE OF OUR GUEST EXPERIENCE SPECIALIST A call comes in at 9:15 AM — a guest can’t get the door code to work, and check-in is in twenty minutes. You pull up the reservation, walk them through it calmly, and confirm they’re in before you move to the next ticket. This is the job: no two calls the same, and every one of them landing on you to solve, right now, with the guest never knowing you were juggling three other things at once. Between calls, you’re partnering with Villatel’s AI…