Front Desk Agent

Front Desk Agent – Marriott International, Inc – Fairfield, Beaufort County, US

Join Marriott International at The Westin Hilton Head Island Resort & Spa as a Part‑time Front Desk Agent. Deliver memorable guest experiences while enjoying a competitive salary of $49,670.93 and a sign‑on bonus.

Key Responsibilities

• Greet guests warmly, manage check‑in and check‑out processes efficiently.
• Handle reservations, cancellations, and modifications using the property management system.
• Provide accurate information about hotel amenities, local attractions, and transportation.
• Resolve guest inquiries and complaints promptly, ensuring high satisfaction.
• Process payments, maintain cash drawer accuracy, and prepare daily financial reports.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival.
• Uphold Marriott’s brand standards and safety protocols at all times.

Qualifications & Requirements

• High school diploma or equivalent; hospitality coursework is a plus.
• Excellent communication and interpersonal skills.
• Proficiency with reservation software and basic computer applications.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Prior front desk or customer service experience preferred.
• Strong attention to detail and problem‑solving abilities.

Benefits

• Sign‑on bonus.
• Competitive hourly wage with total annual earnings of $49,670.93.
• Opportunities for career advancement within Marriott International.
• Employee discount on hotel stays and dining.

Location

The Westin Hilton Head Island Resort & Spa, 2 Grasslawn Ave, Hilton Head Island, SC 29928 (near Fairfield, Beaufort County).

Frequently Asked Questions

What are the typical work hours for this Front Desk Agent position?

The role is part‑time with flexible scheduling, including evenings, weekends, and holidays to match hotel occupancy needs.

Is prior hospitality experience required?

While not mandatory, previous front desk or customer service experience is preferred and will help you succeed.

What compensation and benefits are offered?

The position offers a total annual salary of $49,670.93, a sign‑on bonus, employee discounts, and growth opportunities within Marriott.