CX Partner Implementation Success Manager

The CX Partner Implementation Success Manager role at Zoom is based in Trenton, Mercer County, US, leading a team of Technical Partner Advisors to drive partner‑led implementations and customer adoption across Zoom’s Customer Experience suite.

Key Responsibilities

• Lead, mentor and grow a regional team of ZCX Partner Technical Advisors.
• Define and execute the implementation strategy for contact‑center, virtual‑agent, and workforce‑engagement solutions.
• Ensure successful partner‑led deployments, high adoption rates, and long‑term customer retention.
• Collaborate with product, sales, and support teams to align roadmaps and resolve technical challenges.
• Track performance metrics, produce executive reports, and continuously improve processes.

Required Skills & Experience

• 5+ years of experience in contact‑center, virtual‑agent, or workforce‑engagement management.
• Proven people‑management experience, preferably in a technical advisory or consulting environment.
• Strong understanding of Zoom’s CX portfolio and integration patterns.
• Excellent communication, stakeholder‑management, and problem‑solving abilities.
• Ability to travel regionally as needed.

Compensation & Benefits

Base salary: $219,726.83 annually. Zoom offers a comprehensive benefits package, including health, dental, vision, 401(k) match, paid time off, and professional development opportunities.

How to Apply

Submit your resume and a cover letter highlighting your leadership experience in CX implementations through Zoom’s careers portal.

Frequently Asked Questions

What does a CX Partner Implementation Success Manager do at Zoom?

They lead a team of technical advisors, set implementation strategies for contact‑center solutions, and ensure partner‑led deployments achieve high adoption and retention.

What experience is required for this role?

At least 5 years in contact‑center, virtual‑agent, or workforce‑engagement management, plus proven leadership of technical advisory teams.

What is the salary for this position?

The role offers a fixed annual salary of $219,726.83, along with Zoom’s full benefits package.