CX Partner Implementation Success Manager

Job Summary

Zoom is seeking a CX Partner Implementation Success Manager in the United States to lead a team of Technical Partner Advisors. This role drives partner‑led implementations, customer adoption, and long‑term retention across Zoom’s Customer Experience portfolio.

Key Responsibilities

• Lead, mentor, and develop a high‑performing team of ZCX Partner Technical Advisors.
• Define and execute regional strategy for partner‑led contact‑center, virtual‑agent, and workforce‑engagement implementations.
• Collaborate with partners to design, deploy, and optimize Zoom CX solutions for enterprise customers.
• Monitor adoption metrics, identify risks, and implement corrective actions to ensure customer success and retention.
• Serve as the escalation point for complex technical issues and coordinate cross‑functional resources.
• Report on performance, pipeline health, and ROI to senior leadership.

Required Qualifications

• Proven people‑management experience, preferably in a technical or customer‑experience environment.
• Deep expertise in contact‑center platforms, virtual agents, and workforce engagement management.
• Strong track record of delivering large‑scale implementations and driving customer adoption.
• Excellent communication, stakeholder‑management, and influencing skills.
• Ability to analyze data, generate insights, and make data‑driven decisions.
• Bachelor’s degree in Business, Computer Science, or related field; advanced degree a plus.

Compensation

Base salary: $235,726.86 per year.

Why Join Zoom?

Be part of a global leader in video communications, work with cutting‑edge CX technology, and shape the future of partner‑driven success.

Frequently Asked Questions

What does a CX Partner Implementation Success Manager do at Zoom?

They lead a team of technical advisors, set regional strategy, oversee partner‑led deployments, and ensure customers adopt and retain Zoom CX solutions.

What experience is required for this role?

Management experience, deep knowledge of contact‑center, virtual‑agent and workforce‑engagement platforms, and a proven record of successful large‑scale implementations.

What is the salary for this position?

The role offers a base salary of $235,726.86 per year.