Call Center Collector

U.S. Bank is hiring a Call Center Collector in Wellston, Saint Louis County, US. This full‑time role offers a salary of $51,734 per year and involves managing outbound collections while delivering exceptional customer service.

Key Responsibilities

• Contact delinquent borrowers via phone, email, and SMS to negotiate repayment plans.
• Verify account information, assess payment ability, and document all interactions in the banking system.
• Achieve daily and weekly collection targets while maintaining compliance with federal and state regulations.
• Provide clear explanations of fees, interest, and repayment options to help customers resolve balances.
• Collaborate with internal teams such as Credit, Legal, and Customer Service to resolve escalated issues.
• Identify trends in delinquency and suggest process improvements to management.

Qualifications & Requirements

• High school diploma or GED required; associate’s degree or related coursework preferred.
• Minimum 1‑2 years of experience in collections, call‑center, or customer‑service environments.
• Strong communication and negotiation skills with a professional telephone demeanor.
• Proficiency with Windows PC, MS Office, and CRM/collections software.
• Ability to work flexible shifts, including evenings and weekends as needed.
• Knowledge of Fair Debt Collection Practices Act (FDCPA) and related compliance standards.

Benefits & Compensation

• Competitive annual salary of $51,734.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holiday pay.
• Opportunities for career advancement within U.S. Bank’s nationwide network.

How to Apply

Submit your resume and a brief cover letter through the U.S. Bank careers portal, referencing the title “Call Center Collector – Wellston”. Applications are reviewed on a rolling basis.

Frequently Asked Questions

What does a Call Center Collector do at U.S. Bank?

The collector contacts delinquent borrowers, negotiates repayment plans, records interactions, and ensures compliance with collection laws.

What qualifications are required for this role?

A high school diploma or GED is required, with 1‑2 years of collections or call‑center experience, strong communication skills, and knowledge of FDCPA.

What is the salary and are there benefits?

The position offers a fixed annual salary of $51,734 and includes health, dental, vision, 401(k) match, paid time off, and career growth opportunities.