Customer Support Specialist – Labs

Job Summary

Fullscript, a leading health‑technology company, is seeking a Customer Support Specialist – Labs in Ottawa, Ontario. Join a fast‑growing platform that empowers over 125,000 practitioners with clinical insights, lab interpretations, and patient analytics.

Key Responsibilities

• Provide timely, accurate support to practitioners and patients regarding lab results and related services.
• Interpret lab data, troubleshoot issues, and guide users through the Fullscript platform.
• Collaborate with product, clinical, and engineering teams to resolve technical problems and improve user experience.
• Document interactions in the CRM system and contribute to knowledge‑base articles.
• Identify trends in support tickets and recommend process improvements.

Required Qualifications

• Strong communication skills with the ability to explain complex lab information in plain language.
• Experience in customer service or support, preferably in health‑tech or laboratory environments.
• Comfortable navigating digital health platforms and learning new software quickly.
• Attention to detail and a commitment to delivering exceptional service.
• Ability to work independently and as part of a collaborative remote‑first team.

Preferred Skills

• Background in healthcare, biology, or related scientific field.
• Familiarity with electronic health records (EHR) and lab information systems.
• Experience using CRM tools such as Zendesk or Salesforce.

Frequently Asked Questions

What type of support will I provide as a Customer Support Specialist – Labs?

You will assist practitioners and patients with lab result inquiries, troubleshoot platform issues, and help users navigate Fullscript’s health‑tech tools.

Do I need a scientific background for this role?

A background in healthcare, biology, or a related field is preferred but not mandatory; strong communication and learning ability are essential.

Is this position remote or office‑based?

Fullscript operates a remote‑first model, so you can work from Ottawa or any location with reliable internet connectivity.