Customer Success Agent

Job Summary

Humana is seeking a Customer Success Agent in Chisolm, Montgomery County, US. This role focuses on delivering exceptional service to members and prospects, ensuring memorable experiences that reinforce Humana’s health‑first mission.

Key Responsibilities

• Handle inbound and outbound member interactions via phone, email, and chat, providing accurate information and resolving inquiries.
• Build strong relationships with members, identifying opportunities to enhance satisfaction and loyalty.
• Collaborate with cross‑functional teams—including sales, claims, and care management—to address complex issues promptly.
• Document all member contacts in CRM systems, maintaining data integrity and compliance with privacy regulations.
• Meet or exceed performance metrics such as first‑call resolution, quality scores, and average handling time.
• Continuously stay informed about Humana’s product portfolio, health programs, and industry best practices.

Qualifications

• High school diploma or GED required; associate degree or higher preferred.
• 2+ years of customer service or member support experience, preferably in health insurance or related services.
• Excellent communication skills, both verbal and written, with a compassionate, solution‑focused approach.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to work flexible schedules, including evenings and weekends as needed.

Compensation & Benefits

Base salary: $50,087.06 annually. Humana offers comprehensive health, dental, vision, 401(k) matching, paid time off, and opportunities for professional development.

How to Apply

Submit your resume and a brief cover letter highlighting your customer service achievements through the WeHired.Agency portal.

Frequently Asked Questions

What does a Customer Success Agent at Humana do?

They deliver high‑quality support to members and prospects, resolve inquiries, and build lasting relationships to promote member satisfaction.

What are the required qualifications?

At least a high school diploma, 2+ years of customer service experience, strong communication skills, and proficiency with CRM tools.

What is the salary for this position?

The role offers a fixed annual salary of $50,087.06, plus Humana’s benefits package.