Customer Service Specialist – UK Banking Client

Teleperformance is hiring a Customer Service Specialist for a UK banking client, based in Hillhead, Glasgow City Centre. This full‑time, work‑from‑home role offers a salary of £36,975 per year.

Key Responsibilities

• Handle inbound and outbound customer inquiries for banking and financial services.
• Manage and resolve complaints in line with regulatory standards and company policies.
• Provide accurate information on products, transactions, and account issues.
• Document interactions in the CRM system and maintain high data quality.
• Meet performance targets for quality, speed, and customer satisfaction.

Requirements

• Minimum 1 year experience in banking, financial services, or a related customer‑service role.
• Strong communication skills, both written and verbal, with a clear UK English accent.
• Ability to work independently from a home office with reliable internet and a quiet environment.
• Proficiency with Microsoft Office and familiarity with CRM platforms.
• Problem‑solving mindset and a customer‑first attitude.

What We Offer

• Competitive salary of £36,975 per annum.
• Flexible remote work arrangement.
• Comprehensive training and career development pathways.
• Recognition as a Great Place to Work UK 2025.
• Employee assistance programmes and health benefits.

Frequently Asked Questions

Do I need prior banking experience for this role?

Yes, at least one year of experience in banking or financial services is required.

Is this position fully remote?

The role is work‑from‑home, but you must be based in Hillhead, Glasgow City Centre.

What is the salary for the Customer Service Specialist position?

The annual salary is £36,975, paid on a full‑time basis.