Customer Care Agent Inbound

Join Purolator Inc. as a Customer Care Agent Inbound in Dieppe, Westmorland, Canada. Provide exceptional phone support to our customers, handling inbound inquiries and ensuring a positive experience with Canada’s leading logistics provider.

Key Responsibilities

• Answer inbound calls promptly and professionally, addressing customer questions about shipments, deliveries, and services.
• Resolve issues by troubleshooting, coordinating with operations, and following up to guarantee customer satisfaction.
• Maintain accurate records of interactions in the CRM system and document resolutions.
• Meet performance targets such as average handle time, first‑call resolution, and quality standards.
• Collaborate with team members and other departments to improve processes and share best practices.

Required Qualifications

• High school diploma or equivalent; post‑secondary education in communications or related field is a plus.
• Excellent verbal communication skills in English; bilingual French/English is highly desirable.
• Strong problem‑solving abilities and a customer‑focused attitude.
• Comfortable using computer systems, CRM software, and basic office applications.
• Ability to work a 37.5‑hour weekly shift schedule, including occasional evenings or weekends as needed.

Why Work at Purolator?

• Be part of a 60‑year legacy of reliable freight and logistics services.
• Opportunities for skill development, career growth, and community impact.
• Supportive team environment that values initiative and teamwork.

Frequently Asked Questions

What are the main duties of a Customer Care Agent Inbound at Purolator?

You will answer inbound calls, resolve shipment inquiries, document interactions, meet performance targets, and collaborate with other teams to enhance service.

Do I need to be bilingual for this position?

English fluency is required; French language skills are highly desirable but not mandatory.

What is the work schedule for this role?

The position is a 37.5‑hour weekly shift, with flexibility for occasional evenings or weekend work as needed.