Application Support Engineer – AMI (Utilities Domain)

Job Summary

Smart Folks Inc. is seeking an Application Support Engineer – AMI (Utilities Domain) for a full‑time, remote‑enabled role based in Phoenix, Maricopa County, AZ. The position offers a competitive annual salary of $106,923.

Key Responsibilities

• Provide tier‑2/3 support for Advanced Metering Infrastructure (AMI) applications used by utility clients.
• Monitor system health, troubleshoot incidents, and resolve performance issues promptly.
• Collaborate with development and operations teams to implement patches, upgrades, and configuration changes.
• Analyze logs, generate root‑cause reports, and recommend preventive measures.
• Maintain detailed documentation of support procedures, known errors, and service level agreements.
• Participate in on‑call rotation and after‑hours support as needed.
• Assist clients with integration testing and system validation for new releases.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
• 3+ years of application support experience, preferably in the utilities or energy sector.
• Strong knowledge of AMI concepts, smart meters, and utility data communication protocols (e.g., DLMS/COSEM, IEC 61850).
• Proficiency with Windows/Linux server environments, SQL databases, and scripting languages (PowerShell, Python, Bash).
• Excellent problem‑solving skills and ability to work under pressure.
• Effective communication skills for interacting with technical and non‑technical stakeholders.

Preferred Skills

• Experience with cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).
• Familiarity with ITIL service management practices.
• Certifications such as ITIL, CompTIA Network+, or relevant vendor credentials.

Benefits

• Competitive salary of $106,923 per year.
• Remote work flexibility with occasional on‑site meetings in Phoenix.
• Health, dental, and vision insurance.
• Professional development assistance.
• Paid time off and holidays.

How to Apply

Submit a Word copy of your resume to the contact provided in the original posting or call the recruiter directly to discuss the opportunity.

Frequently Asked Questions

What does an Application Support Engineer – AMI do?

They provide technical support, incident resolution, and system maintenance for Advanced Metering Infrastructure applications used by utility companies.

Is remote work allowed for this position?

Yes, the role is remote‑enabled with the primary work location listed as Phoenix, AZ.

What salary can I expect?

The position offers a fixed annual salary of $106,923.