Front Desk Medical Assistant Lead

Job Summary

Actalent is seeking a Front Desk Medical Assistant Lead for its high‑volume orthopedic practice in Randolph, Morris County, US. This leadership role oversees front‑office operations, ensures excellent patient experiences, and supports billing and scheduling functions.

Key Responsibilities

• Greet and check‑in patients, verifying demographics and insurance information.
• Manage daily front‑desk workflow, including appointment scheduling, patient flow, and check‑out procedures.
• Serve as the primary escalation point for patient concerns, resolving issues promptly and professionally.
• Supervise, coach, and train front‑desk staff, providing on‑the‑job guidance and performance feedback.
• Coordinate with clinical teams to ensure seamless handoffs between front office and exam rooms.
• Assist with billing, insurance verification, and claim submissions, ensuring accuracy and compliance.
• Maintain front‑office supplies, equipment, and cleanliness standards.
• Generate daily reports on patient volume, missed appointments, and revenue metrics.
• Support continuous improvement initiatives to enhance patient satisfaction and operational efficiency.

Qualifications

• High school diploma or GED required; Medical Assistant certification or related healthcare training preferred.
• Minimum 2 years experience in a medical front‑desk or patient services role, preferably in orthopedics or a high‑volume specialty practice.
• Proven leadership or supervisory experience, with strong coaching abilities.
• Excellent communication, interpersonal, and problem‑solving skills.
• Familiarity with electronic health record (EHR) systems and medical billing software.
• Detail‑oriented, organized, and able to multitask in a fast‑paced environment.

Compensation & Benefits

Salary: $35,208.57 annually (fixed). Comprehensive benefits package includes health, dental, vision, 401(k) and paid time off.

How to Apply

Submit your resume and a brief cover letter outlining your relevant experience through the Actalent careers portal.

Frequently Asked Questions

What experience is required for the Front Desk Medical Assistant Lead role?

At least 2 years in a medical front‑desk or patient services position, with prior supervisory or leadership experience preferred.

What are the primary duties of this position?

Greeting patients, managing appointments, overseeing billing, training front‑desk staff, and handling patient concerns.

Is certification required?

A high school diploma or GED is required; a Medical Assistant certification or similar healthcare training is preferred but not mandatory.