Technical Support Specialist

Job Summary

Join Adept Consulting Services, Inc. as a Technical Support Specialist in Pittsburgh, Allegheny County. You will monitor 24/7 applications, resolve alerts, and support mobile, desktop, and laptop users during the 3rd shift.

Key Responsibilities

• Monitor application availability around the clock and respond to system alerts in real time.
• Troubleshoot and resolve technical issues for mobile devices, desktops, and laptops.
• Escalate complex problems to senior engineers following established protocols.
• Document incidents, solutions, and root‑cause analyses in the ticketing system.
• Provide on‑call support one weekend per month and maintain clear communication with end‑users.
• Collaborate with cross‑functional teams to improve service reliability and performance.

Required Qualifications

• Strong problem‑solving skills and ability to work independently during night shift hours.
• Experience supporting Windows and macOS environments, as well as iOS and Android devices.
• Familiarity with monitoring tools, ticketing systems, and remote assistance software.
• Excellent written and verbal communication skills.
• Willingness to be on‑call one weekend per month.

Preferred Experience

• Previous technical support or help‑desk role in a 24/7 operations setting.
• Knowledge of networking basics (TCP/IP, DNS, VPN).
• Certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop.

Compensation & Benefits

Salary range: $45,000 – $60,000 annually. Full‑time position with competitive benefits package.

How to Apply

Submit your resume and a brief cover letter highlighting your relevant experience through the WeHired.Agency portal.

Frequently Asked Questions

What hours will the Technical Support Specialist work?

The role is a full‑time 3rd‑shift position, typically covering night hours, with one weekend on‑call per month.

Do I need prior experience with mobile device support?

Yes, experience supporting iOS and Android devices, as well as Windows and macOS desktops, is required.

What is the salary range for this position?

The annual salary ranges from $45,000 to $60,000, depending on experience and qualifications.