Remote Service Technician – Texas – Join a Leading Tech Support Team

Are you a hands‑on problem solver who thrives on keeping equipment running smoothly? This fully remote Service Technician role lets you support customers across Texas from the comfort of your home office, delivering timely diagnostics, repairs, and preventive maintenance that keep businesses operational.

About the Role

As a Remote Service Technician, you will be the frontline expert for a diverse range of electronic and mechanical systems. You’ll troubleshoot issues remotely, guide customers through repair steps, coordinate on‑site service when needed, and document every interaction to ensure seamless follow‑up. This position blends technical expertise with strong communication skills, offering a rewarding path for those who enjoy both solving problems and helping people.

Key Responsibilities

• Diagnose hardware and software faults via phone, video, or remote access tools.
• Provide clear, step‑by‑step repair instructions to end‑users and field partners.
• Schedule and manage on‑site service visits when remote resolution isn’t feasible.
• Maintain accurate service logs, parts usage, and resolution timelines in our CRM.
• Conduct preventive maintenance checks and recommend upgrades to improve system longevity.
• Stay current with product updates through internal training and manufacturer resources.
• Collaborate with the logistics team to ensure timely parts shipments and returns.

Requirements

Qualifications

• Associate degree or equivalent technical certification in Electronics, IT, or a related field.
• Minimum 2 years of hands‑on experience servicing consumer or industrial equipment.
• Proficiency with remote diagnostic software, VPNs, and ticketing systems (e.g., Zendesk, ServiceNow).
• Strong understanding of electrical safety standards and basic networking concepts.
• Excellent verbal and written communication skills; ability to translate technical jargon into plain language.
• Self‑motivated, organized, and comfortable managing a flexible remote schedule.
• Residency in Texas (required for compliance with state‑specific service regulations).

Salary & Benefits

Compensation

Based on industry standards for remote service technicians in Texas, the expected salary range is $45,000 – $65,000 USD per year, adjusted for experience and certifications.

Perks & Benefits

• Fully remote work – no commute, flexible home‑office setup.
• Health, dental, and vision insurance with employer‑paid premiums.
• 401(k) plan with company match.
• Paid time off, holidays, and parental leave.
• Annual stipend for home office equipment and internet upgrades.
• Access to ongoing technical training and certification reimbursements.
• Employee assistance program and wellness resources.

Why Join Us

Our team is passionate about delivering exceptional service while embracing the freedom and productivity that remote work offers. You’ll work alongside skilled engineers, receive continuous learning opportunities, and make a tangible impact on customers’ daily operations—all from your home office in Texas. If you’re ready to turn technical challenges into satisfied clients, we’d love to hear from you.