Remote Service Technician – Remote Job for residents of Texas – Join Our Growing Team

We are seeking a skilled Remote Service Technician to support our customers nationwide from the comfort of their home office. In this role, you will diagnose, troubleshoot, and resolve technical issues for a variety of equipment, ensuring top‑notch service and customer satisfaction. Enjoy a competitive salary, flexible schedule, and the opportunity to grow with a forward‑thinking tech company.

About the Role

As a Remote Service Technician, you will be the first point of contact for clients experiencing technical difficulties with our products. Working remotely, you will leverage diagnostic tools, remote access software, and clear communication to identify root causes and implement effective solutions. Your goal is to minimize downtime, restore functionality, and leave customers confident in our support. This position blends hands‑on problem solving with excellent customer service, offering a dynamic workday that keeps you engaged and challenged.

Key Responsibilities

• Respond to inbound service requests via phone, email, live chat, and ticketing system within agreed SLAs.
• Perform remote diagnostics and troubleshooting on hardware, firmware, and software components.
• Guide customers through step‑by‑step repair procedures, configuration changes, or firmware updates.
• Escalate complex issues to specialized engineering teams while maintaining ownership until resolution.
• Document all interactions, troubleshooting steps, and parts used in the CRM for accurate reporting and knowledge base updates.
• Conduct follow‑up calls or emails to verify that the issue is fully resolved and the customer is satisfied.
• Participate in weekly team meetings to share trends, suggest process improvements, and review performance metrics.
• Stay current with product releases, service bulletins, and industry standards through self‑study and vendor training.

Requirements

Skills & Qualifications

• High school diploma or equivalent; associate degree in electronics, IT, mechatronics, or related field preferred.
• Minimum 2‑3 years of hands‑on experience as a service technician, field engineer, or technical support specialist.
• Solid understanding of electrical circuits, mechanical assemblies, or IT networking concepts relevant to our product line.
• Experience using remote diagnostic platforms, VPN connections, and ticketing systems such as Zendesk, Freshservice, or ServiceNow.
• Ability to read and interpret schematics, wiring diagrams, and technical manuals.
• Strong verbal and written communication skills; talent for translating technical jargon into clear, customer‑friendly language.
• Proven track record of meeting or exceeding productivity and quality metrics in a remote or hybrid environment.
• Self‑disciplined, organized, and capable of managing a home‑office setup with reliable high‑speed internet.

Work Environment & Tools

You will work from a dedicated home office equipped with a dual‑monitor setup, ergonomic chair, and necessary peripherals. We provide a stipend for office equipment and a monthly internet reimbursement. All necessary software licenses, remote access tools, and security VPN credentials are supplied by the company.

Benefits

What We Offer

• Competitive salary range: $48,000 – $68,000 USD per year, based on experience and certifications.
• Full remote work flexibility – eligible to work from any location within Texas.
• Comprehensive health, dental, and vision insurance plans with employer‑paid premiums.
• 401(k) retirement plan with company matching up to 4% of salary.
• Generous paid time off (PTO) package, including vacation, sick leave, and company holidays.
• Annual professional development stipend of $1,500 for certifications, workshops, or online courses.
• Employee assistance program (EAP) offering counseling, legal, and financial support.
• Wellness initiatives: virtual fitness classes, mental health resources, and ergonomic assessments.
• Referral bonus program for successful hires.
• Opportunities for career advancement into senior technical roles, team lead, or service management positions.

Why Join Us?

Our company is committed to delivering exceptional service while fostering a culture of innovation, respect, and work‑life balance. As a Remote Service Technician, you will have the autonomy to solve problems creatively, the support of a collaborative team, and the satisfaction of seeing your efforts directly improve customer experiences. We invest in our people through continuous learning, clear career paths, and recognition programs that celebrate achievement.

If you are ready to apply your technical expertise from a home office and make a tangible impact on customer success, we encourage you to apply today.