Remote Service Technician – Nationwide – Join Our Growing Team

We are seeking a motivated Remote Service Technician to deliver top‑tier technical support and on‑site solutions for clients across the country. This fully remote role offers the freedom to work from anywhere while tackling challenging service requests that keep critical systems running smoothly.

About the Role

As a Remote Service Technician, you will be the first point of contact for troubleshooting, diagnostics, and resolution of hardware and software issues. You’ll collaborate with cross‑functional teams to ensure rapid response times, maintain detailed service records, and contribute to continuous improvement initiatives. The position blends remote monitoring with occasional travel to client sites, giving you variety without sacrificing work‑life balance.

Key Responsibilities

• Perform remote diagnostics using advanced monitoring tools and proprietary platforms.
• Guide customers through step‑by‑step troubleshooting via phone, chat, and video conferencing.
• Dispatch and coordinate on‑site visits when remote resolution isn’t possible.
• Document all service activities in the ticketing system with clear, actionable notes.
• Escalate complex issues to engineering teams and track resolution progress.
• Maintain up‑to‑date knowledge of product firmware, software releases, and industry best practices.
• Participate in weekly team huddles and monthly training sessions to sharpen technical skills.

Requirements

Must‑Have Qualifications

• Associate’s degree in Information Technology, Electronics, or equivalent practical experience.
• Minimum 3 years of hands‑on service technician experience in a remote or field capacity.
• Proficiency with Windows, Linux, and macOS operating systems.
• Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs).
• Experience with remote monitoring and management (RMM) tools such as SolarWinds, ConnectWise, or NinjaRMM.
• Excellent written and verbal communication skills for customer‑facing interactions.
• Valid driver’s license and willingness to travel up to 15 % of the time for on‑site assignments.

Preferred Skills

• CompTIA A+, Network+, or Security+ certifications.
• Familiarity with ITIL service management frameworks.
• Scripting ability in PowerShell, Bash, or Python for automation tasks.
• Prior experience supporting medical devices, POS systems, or industrial IoT equipment.

Salary Range

Estimated compensation: $55,000 – $78,000 USD per year, commensurate with experience, certifications, and geographic cost‑of‑living adjustments. Performance‑based bonuses and overtime pay for on‑site travel are additional.

Benefits & Perks

• 100 % remote work with a generous home‑office stipend ($1,200 annually).
• Comprehensive health, dental, and vision plans effective day 1.
• 401(k) with 4 % company match.
• Unlimited PTO plus 10 paid holidays.
• Annual professional development budget ($2,500) for certifications, conferences, and courses.
• Wellness program including mental‑health resources and fitness reimbursements.
• Equipment refresh cycle every 24 months (laptop, monitors, peripherals).

Company Culture

Our team thrives on transparency, collaboration, and continuous learning. We celebrate diverse perspectives and encourage engineers to own their career paths through mentorship programs and internal mobility. Weekly virtual coffee chats, quarterly hackathons, and an active Slack community keep the remote workforce connected and engaged.

How to Succeed in This Role

• Adopt a proactive mindset: anticipate issues before they impact the client.
• Leverage automation scripts to reduce repetitive manual tasks.
• Maintain meticulous documentation—future technicians (and you) will thank you.
• Seek feedback after each on‑site visit to refine remote troubleshooting playbooks.
• Stay curious: allocate time each week to explore emerging technologies relevant to our product line.

If you’re a problem‑solver who loves the flexibility of remote work but still enjoys the occasional hands‑on challenge, this Remote Service Technician position offers the perfect blend of autonomy, impact, and growth.