Remote Service Technician – Join a Leading Tech Support Team

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We’re on the hunt for a skilled Service Technician who can deliver top‑tier support to our global client base—all while working from home. If you’re passionate about troubleshooting, enjoy continuous learning, and want a role that rewards both skill and flexibility, this is the job for you.

Salary Range

$55,000 – $75,000 USD per year, depending on experience and certifications.

About the Role

As a Remote Service Technician, you will be the first line of defense for our customers’ technical challenges. You’ll diagnose, repair, and maintain a variety of hardware and software solutions, ensuring minimal downtime for our clients. This role blends hands‑on technical work with remote collaboration, requiring strong communication skills and the ability to work independently.

Key Responsibilities

• Conduct remote diagnostics and on‑site troubleshooting for a broad portfolio of devices.
• Perform software updates, hardware replacements, and preventive maintenance.
• Document all service activities in our ticketing system with clear, concise notes.
• Collaborate with engineering, product, and customer success teams to resolve complex issues.
• Maintain inventory of spare parts and tools, and order replacements as needed.

Requirements

• 2+ years of experience as a Service Technician, Field Engineer, or similar role.
• Proficiency with Windows, macOS, and Linux operating systems.
• Strong knowledge of networking fundamentals (TCP/IP, DHCP, VPN).
• Valid driver’s license and willingness to travel for on‑site visits when required.
• Excellent verbal and written communication skills.
• Self‑motivated, detail‑oriented, and able to manage multiple tickets concurrently.

Benefits & Perks

• Fully remote work—no commute, no office distractions.
• Competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching up to 5%.
• Unlimited paid time off and flexible scheduling.
• Continuing education stipend and certification reimbursement.
• Access to a modern tech stack and the latest tools.

Why This Role Stands Out

Unlike traditional on‑site roles, this position offers the freedom to work from anywhere while still being a vital part of a collaborative, high‑energy team. You’ll receive ongoing training, mentorship from seasoned engineers, and the chance to influence product improvements directly. Plus, our remote infrastructure means you can balance professional growth with personal life effortlessly.

Next Steps

Ready to take your service expertise to the next level? Submit your resume and a brief cover letter detailing your most challenging troubleshooting experience. We’re excited to learn how you’ll help keep our customers running smoothly.

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