Remote Service Technician – Join a Growing Tech Team Today

Looking for a hands‑on problem solver who thrives in a virtual environment? Our fast‑growing tech company is seeking a Remote Service Technician to diagnose, troubleshoot, and resolve customer equipment issues from the comfort of your home. Enjoy competitive pay, flexible hours, and the chance to make a real impact while working with cutting‑edge technology.

About the Role

As a Remote Service Technician, you will be the first line of support for our customers’ hardware and software systems. You will connect via secure remote access tools, run diagnostic tests, perform firmware updates, and guide users through step‑by‑step resolutions. Your goal is to minimize downtime and ensure a seamless experience for every client, all while collaborating with a dispersed team of engineers and product specialists.

• Perform remote diagnostics on a variety of devices including networking gear, IoT sensors, and industrial controllers.
• Document troubleshooting steps and solutions in our ticketing system for knowledge‑base enrichment.
• Escalate complex issues to senior engineers with clear, concise handoff notes.
• Participate in weekly virtual training sessions to stay current on product releases and emerging technologies.
• Provide friendly, professional communication that reflects our brand’s commitment to excellence.

Requirements

• Minimum 2 years of experience in technical support, field service, or a related IT role.
• Strong understanding of TCP/IP, VPN, SSH, and remote desktop protocols.
• Proficiency with Windows, Linux, and macOS operating systems.
• Familiarity with hardware diagnostic tools (multimeters, oscilloscopes) is a plus.
• Excellent written and verbal communication skills; ability to explain technical concepts to non‑technical users.
• Self‑motivated, organized, and comfortable managing a ticket queue independently.
• High‑speed internet connection and a dedicated, distraction‑free workspace.
• Available to work core hours 9 AM–5 PM EST with flexibility for occasional after‑hours support.

Preferred Qualifications

• CompTIA A+, Network+, or Server+ certification.
• Experience with ticketing platforms such as Zendesk, Freshservice, or Jira Service Management.
• Background in industrial automation, medical devices, or telecommunications equipment.
• Scripting basics (PowerShell, Bash, Python) for automating repetitive tasks.

Benefits

• Competitive salary range: $48,000 – $68,000 USD per year, based on experience.
• Fully remote work – no commute, work from anywhere in the United States.
• Flexible schedule with core collaboration hours and the ability to adjust start/end times.
• Health, dental, and vision insurance plus a 401(k) plan with company match.
• Annual professional development stipend for certifications and training.
• Paid time off, holidays, and parental leave policies.
• Employee assistance program and wellness resources.
• Opportunity to work with innovative products that shape the future of connected technology.

What Success Looks Like

In your first 90 days, you will consistently achieve a first‑call resolution rate above 85 %, maintain an average ticket handling time under 20 minutes, and receive positive feedback scores of 4.5/5 or higher from customer satisfaction surveys. You will also contribute to the knowledge base by authoring at least two new solution articles per month, helping the team reduce repeat incidents.