Remote Service Technician – Expert Troubleshooter Needed for Nationwide Clients

We are seeking a skilled Service Technician to join our fully remote team, providing top‑notch technical support and on‑site‑style troubleshooting for clients across the United States. In this role you’ll diagnose equipment issues, guide customers through repairs, and ensure maximum uptime—all from the comfort of your home office. If you love solving complex problems and delivering exceptional service, this is the opportunity to grow your career while working wherever you choose.

About the Role

As a Remote Service Technician, you will act as the primary technical liaison between our customers and our engineering team. Using video conferencing, remote diagnostic tools, and detailed knowledge bases, you will troubleshoot mechanical, electrical, and software‑based systems for a diverse client base. Your day will involve logging service tickets, performing root‑cause analysis, delivering step‑by‑step repair instructions, and following up to confirm resolution. You’ll also contribute to our knowledge‑center by documenting common issues and creating quick‑reference guides that help both customers and fellow technicians.

Key Responsibilities

• Respond to inbound service requests via phone, email, and chat within agreed SLAs.
• Utilize remote access software and diagnostic equipment to identify faults.
• Guide customers through safe, effective repair procedures in real time.
• Escalate complex cases to senior engineers while maintaining clear communication.
• Update ticketing systems with accurate notes, parts used, and resolution status.
• Participate in weekly training sessions to stay current on product updates.
• Assist in developing FAQs, troubleshooting flowcharts, and video tutorials.

Requirements

• Minimum 2 years of hands‑on experience servicing mechanical, electrical, or electro‑mechanical systems.
• Strong understanding of schematics, wiring diagrams, and PLC basics.
• Proficiency with remote support tools (TeamViewer, AnyDesk, Zoom) and ticketing platforms (Zendesk, ServiceNow).
• Excellent verbal and written communication skills; ability to translate technical jargon into clear customer language.
• Self‑motivated, organized, and comfortable managing a remote work environment.
• Valid driver’s license and willingness to travel occasionally for on‑site training (up to 10% of time).
• Associate degree or technical certification in a related field is preferred but not required.

Salary Range

Based on industry standards for remote service technicians with comparable experience, the expected compensation is $45,000 – $65,000 USD per year. Salary is adjusted for location‑based cost‑of‑living factors and includes performance‑based bonuses.

Benefits

• 100% remote work – set up your home office with a stipend for ergonomic equipment.
• Comprehensive health, dental, and vision plans.
• 401(k) with company match.
• Generous paid time off and company holidays.
• Continuous learning budget for certifications and online courses.
• Employee assistance program and wellness initiatives.
• Opportunities for career advancement into senior technical or training roles.

Why Join Us?

Our company is committed to delivering reliable service while embracing the flexibility of remote work. We invest in our technicians through cutting‑edge tools, ongoing training, and a supportive culture that values innovation and work‑life balance. By joining our team, you’ll work on a variety of challenging projects, collaborate with experts nationwide, and make a tangible impact on customer satisfaction—all without the daily commute.