Remote Service Technician – Competitive Salary & Growth Opportunities

Join a dynamic, fully remote team where your technical expertise directly impacts customer satisfaction across the United States. As a Service Technician, you’ll troubleshoot, repair, and maintain a wide range of equipment while enjoying the flexibility of working from home. This role offers a clear career path, performance‑based incentives, and the chance to collaborate with industry‑leading professionals.

About the Role

Our organization, Global Maintenance Group, is seeking a motivated Service Technician to provide remote technical support and on‑site virtual assistance for our diverse client base. You will diagnose issues, guide customers through resolutions, and document service outcomes using our proprietary ticketing system. The position is 100 % remote, allowing you to work from any location within the United States while maintaining a strong presence in the field through digital tools.

Key Responsibilities

• Conduct remote diagnostics and troubleshooting of hardware and software systems.
• Provide step‑by‑step guidance to customers via phone, chat, or video conference.
• Document service interactions and maintain accurate records in the CRM.
• Collaborate with engineering and product teams to relay feedback and suggest improvements.
• Stay current with industry standards and product updates to ensure top‑tier support.

Requirements

• Minimum 2 years of experience in technical support or field service roles.
• Proficiency with Windows, macOS, and Linux operating systems.
• Strong understanding of networking concepts, including TCP/IP, VPN, and Wi‑Fi troubleshooting.
• Excellent communication skills and a customer‑centric mindset.
• Ability to work independently and manage time effectively in a remote environment.
• Valid driver’s license and willingness to travel up to 10 % for occasional on‑site events (optional).

Benefits

• Competitive salary ranging from $48,000 to $68,000 USD per year, based on experience.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and flexible holiday schedule.
• Monthly stipend for home office equipment and internet.
• Professional development allowances and certification reimbursements.
• Fully remote work model with a results‑only work environment.

Salary & Compensation

Our salary estimate reflects current market data for remote Service Technicians with similar experience levels. In addition to base pay, employees are eligible for performance bonuses, profit‑sharing opportunities, and a robust benefits package.

Why Join Us

At Global Maintenance Group, we pride ourselves on fostering a culture of innovation, collaboration, and continuous learning. As a remote Service Technician, you will be part of a supportive community that values your contributions and provides the resources needed to excel. Elevate your career while enjoying the freedom of a work‑from‑home lifestyle.