Remote Service Technician – Build Your Career in High-Tech Field

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We’re looking for a hands‑on, problem‑solving Service Technician who thrives in a fast‑paced, fully remote environment. If you’re passionate about troubleshooting, eager to work with cutting‑edge technology, and want to earn a competitive salary with flexible hours, this role is for you.

About the Role

As a Remote Service Technician, you will be the frontline expert for our line of smart home and industrial IoT devices. Your daily responsibilities will include:

• Diagnosing and resolving hardware, firmware, and network issues via remote diagnostics tools and video calls.
• Coordinating on‑site visits when necessary, ensuring minimal downtime for our customers.
• Collaborating with engineering, product, and support teams to report recurring problems and contribute to product improvements.
• Maintaining detailed service logs and updating ticketing systems to reflect status changes.

With a remote-first culture, you’ll have the freedom to work from anywhere while staying connected through our cloud‑based collaboration platform. Our team values autonomy, clear communication, and a proactive mindset.

Key Responsibilities

• Perform remote troubleshooting and diagnostics for a portfolio of smart devices.
• Schedule and conduct on‑site visits, delivering exceptional customer service.
• Document solutions and share insights with cross‑functional teams.
• Assist in the development of troubleshooting guides and knowledge‑base articles.
• Stay current with industry trends and emerging technologies.

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Science, or related field (or equivalent experience).
• Minimum of 2 years’ experience in service, maintenance, or technical support for consumer electronics or industrial equipment.
• Strong diagnostic skills with proficiency in tools such as multimeters, oscilloscopes, and network analyzers.
• Experience with remote support platforms (e.g., TeamViewer, AnyDesk, LogMeIn) and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent written and verbal communication skills in English.
• Self‑motivated, with the ability to manage time effectively and prioritize tasks independently.
• Valid driver’s license and willingness to travel up to 25% of the time for on‑site support.

What We Offer

Competitive Salary

Salary Range: $55,000 – $75,000 USD per year, commensurate with experience and internally reviewed performance.

Benefits & Perks

• Full health, dental, and vision coverage starting immediately.
• 401(k) retirement plan with company match up to 4%.
• Generous paid time off: 15 days per year plus holidays.
• Unlimited personal development budget for certifications, courses, or conferences.
• Equipment stipend and home‑office reimbursement to create an ergonomic work environment.
• Employee wellness program, including virtual fitness classes and mental‑health resources.
• Annual performance bonus opportunities.

Why Join Us

Our mission is to make smart technology accessible and reliable for users worldwide. As a Remote Service Technician, you’ll be at the heart of this mission, ensuring that our customers experience flawless performance. You’ll work alongside a diverse, collaborative team that values innovation, equity, and continuous learning.

Career Growth

We invest in your professional development through mentorship programs, cross‑department projects, and leadership training. Whether you aspire to specialize in firmware support, become a technical trainer, or move into product management, we provide a clear path for advancement.

Next Steps

Ready to bring your technical expertise to a forward‑thinking, remote‑first organization? Submit your résumé, cover letter, and a brief portfolio of any relevant certifications or past projects. We’re excited to learn how you can contribute to our growing team of remote Service Technicians.

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