Remote Maintenance Person – Work‑From‑Home – Join Our Growing Team!

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Are you a hands‑on problem‑solver with a knack for keeping facilities running smoothly? We’re looking for a dedicated Remote Maintenance Person to support our nationwide client base from the comfort of your home office. Enjoy flexible hours, a competitive salary, and a supportive virtual community while delivering top‑notch service.

Salary Range

Estimated compensation: $45,000 – $65,000 USD per year, based on experience, certifications, and performance.

About the Role

As a Remote Maintenance Person, you’ll act as the virtual “first line of defense” for our clients’ facilities. Leveraging video calls, remote monitoring tools, and detailed troubleshooting guides, you’ll diagnose issues, coordinate on‑site service providers, and ensure rapid resolution—all without leaving your home office.

• Conduct virtual inspections via live video, photos, and IoT sensor data.
• Create step‑by‑step repair instructions for on‑site technicians.
• Maintain digital logs of work orders, parts inventories, and service histories.
• Collaborate with our customer‑service, engineering, and procurement teams to streamline workflows.

Key Responsibilities

Remote Diagnostics & Support

• Answer service tickets promptly, triage issues, and determine whether remote resolution or on‑site assistance is required.
• Utilize remote access platforms (TeamViewer, AnyDesk) to troubleshoot HVAC, electrical, plumbing, and building automation systems.
• Provide clear, written reports and video walkthroughs for clients and field technicians.

Project Coordination

• Schedule and oversee third‑party contractors, ensuring they follow safety protocols and quality standards.
• Track parts orders, manage inventory levels in a cloud‑based system, and forecast future needs.
• Update preventive‑maintenance calendars and send automated reminders to clients.

Continuous Improvement

• Identify recurring problems and propose process enhancements.
• Contribute to the development of remote‑maintenance SOPs, knowledge‑base articles, and training videos.
• Stay current on industry trends, new IoT devices, and emerging best practices.

Requirements

• High school diploma or GED; technical certifications (HVAC, Electrical, Facilities Management) preferred.
• 2+ years of hands‑on maintenance experience in commercial or residential settings.
• Proven ability to troubleshoot remotely using video, photos, and sensor data.
• Strong written and verbal communication skills; comfortable guiding non‑technical users.
• Reliable high‑speed internet connection (minimum 25 Mbps download, 10 Mbps upload) and a functional home office setup.
• Familiarity with remote‑access tools (TeamViewer, LogMeIn) and cloud‑based work‑order platforms (e.g., ServiceNow, UpKeep).
• Self‑motivated, detail‑oriented, and able to manage multiple tickets simultaneously.

Benefits

• Fully remote – work from anywhere in the United States.
• Flexible schedule with core hours (10 AM–4 PM EST) to accommodate different time zones.
• Comprehensive health, dental, and vision coverage.
• 401(k) plan with company match.
• Generous paid time off and holiday schedule.
• Professional development stipend for certifications, courses, or equipment upgrades.
• Company‑provided laptop, headset, and a monthly allowance for home‑office utilities.

Why Join Us?

We’re a fast‑growing, tech‑forward facilities management firm that believes remote work is the future of maintenance. Our team enjoys a collaborative culture, continuous learning opportunities, and the chance to make a tangible impact on the safety and efficiency of buildings nationwide—all while staying home with family or traveling the world.

How to Apply

If you’re ready to bring your maintenance expertise to a cutting‑edge remote environment, submit your resume and a brief cover letter highlighting a recent remote troubleshooting success. We’ll review applications on a rolling basis and contact qualified candidates for a virtual interview.

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