Remote Fast Food and Counter Support Specialist – Florida Residents – Earn from Home!

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Join the digital revolution of the food service industry. We are seeking a detail-oriented Remote Fast Food and Counter Support Specialist to manage virtual orders and customer experience for our Florida-based operations, ensuring every guest receives a 5-star experience from the comfort of your home.

Salary Range

$38,000 – $52,000 USD/year (Depending on experience and shift differentials)

About the Role

Forget the grease and the heat of the kitchen. As a Remote Fast Food and Counter Support Specialist, you are the digital heartbeat of our operations. You will act as the primary liaison between our hungry customers and our physical kitchen teams. Your mission is to manage the high-velocity flow of incoming digital orders, resolve customer inquiries in real-time, and ensure that the “counter experience” is seamless, even when it happens through a screen.

This is not your typical food service job. You will be utilizing cutting-edge POS (Point of Sale) software and CRM tools to coordinate deliveries, manage third-party app integrations (like UberEats and DoorDash), and handle high-volume customer traffic. You are the air traffic controller of the fast-food world, ensuring accuracy, speed, and satisfaction without ever having to step foot in a restaurant.

Key Responsibilities

Digital Order Orchestration

You will monitor live order feeds, verify order accuracy, and communicate special requests directly to the kitchen staff. You’ll ensure that every modification—from “no onions” to “extra sauce”—is captured and executed perfectly.

Virtual Guest Relations

Handle customer inquiries via chat and phone, resolving issues regarding order status, payment discrepancies, or menu questions. You will turn frustrated customers into loyal fans through empathy, speed, and professional problem-solving.

Quality Assurance & Logistics

Coordinate with delivery drivers to ensure timely pickups and track shipments to ensure the food arrives hot and fresh. You will maintain a digital log of customer feedback to help the management team improve operational efficiency.

Requirements

We are looking for a high-energy individual who thrives in a fast-paced environment. While this is a remote position, the intensity of a lunch rush is still very real!

• Residency: Must be a current resident of Florida.
• Experience: At least 1 year of experience in customer service, retail, or food service (previous counter experience is a huge plus).
• Tech Savvy: Proficiency with digital ordering systems, basic computer troubleshooting, and high-speed internet connectivity.
• Communication: Exceptional verbal and written communication skills with a “customer-first” mindset.
• Environment: A quiet, dedicated home office space free from distractions to ensure professional handling of customer calls.
• Availability: Flexibility to work peak meal hours, including weekends and some holidays.

Why You’ll Love This Role

Complete Work-Life Balance

Eliminate the commute and the physical exhaustion of standing for 8 hours. Enjoy the freedom of working from your own home while still being a critical part of a thriving team.

Competitive Growth Opportunities

We believe in promoting from within. Successful specialists often move into Team Lead or Digital Operations Manager roles within 12-18 months.

Comprehensive Benefits

• Full health, dental, and vision insurance packages.
• Paid Time Off (PTO) and paid sick leave.
• Home office stipend to help you set up your ideal workstation.
• Performance-based bonuses tied to customer satisfaction scores.
• Employee discounts across our entire brand portfolio.

How We Redefine Fast Food

We aren’t just selling meals; we are selling convenience and joy. By moving the “counter” to a remote environment, we allow our kitchen staff to focus on the food while you focus on the people. This synergy creates a more efficient system and a happier workforce. If you have a passion for hospitality and a knack for technology, this is the perfect pivot for your career.

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