Remote Director of Clinical Services | Fully Remote (Nationwide) | Shape the Future of Digital Health Clinical Operations From Home

Join a fast-scaling digital health platform revolutionizing access to affordable, high-quality clinical care for millions of patients nationwide. This fully remote Director of Clinical Services role puts you at the helm of our clinical operations, empowering you to drive strategy, mentor teams, and uphold the highest standards of patient safety. If you’re a seasoned clinical leader looking to make a measurable impact without commuting, this is the opportunity you’ve been waiting for.

About the Role

The Director of Clinical Services is a pivotal leadership position at VitaCare Digital Health, responsible for overseeing all clinical operations across our telehealth, remote patient monitoring, and digital therapeutics lines of business. This 100% remote role reports directly to our Chief Executive Officer and serves as the primary clinical decision-maker for our 200+ remote clinical staff, including nurse practitioners, licensed clinical social workers, and registered nurses.

You will lead the development and implementation of clinical policies, protocols, and quality assurance frameworks that align with state and federal regulations, including HIPAA, CMS guidelines, and Joint Commission standards. Unlike traditional clinical leadership roles, this position requires no in-person office time: all team collaboration, stakeholder meetings, and strategic planning happens via secure video conferencing, asynchronous communication tools, and our custom clinical operations platform. You will also lead annual clinical staff training programs, ensuring all team members are up to date on the latest evidence-based care practices and regulatory changes.

Key Responsibilities

• Design and enforce clinical standards, care pathways, and risk management protocols for all patient-facing digital health services
• Mentor, coach, and performance-manage remote clinical teams across 40+ U.S. states
• Partner with product and engineering teams to integrate clinical best practices into new platform features and tools
• Oversee compliance audits, incident response, and continuous quality improvement initiatives to maintain 99%+ patient satisfaction scores
• Represent VitaCare at industry conferences, regulatory working groups, and partner stakeholder meetings (all virtual, no travel required)

Salary Range & Compensation

We offer a highly competitive compensation package for this remote leadership role, with a base salary range of $145,000 – $195,000 USD/year, commensurate with experience and qualifications. Top candidates may also be eligible for an annual performance bonus of up to 15% of base salary, plus equity grants in VitaCare Digital Health as part of our employee ownership program.

Requirements

We are seeking a seasoned clinical leader with a proven track record of managing remote teams and scaling digital health operations. Minimum qualifications include:

• Master’s degree in Nursing, Healthcare Administration, Social Work, or a related clinical field
• Active, unrestricted clinical license in at least one U.S. state (multi-state licensure preferred)
• 7+ years of progressive clinical leadership experience, with at least 3+ years in a remote or digital health setting
• Deep knowledge of U.S. healthcare regulations, including HIPAA, CMS, and state-level telehealth laws
• Proficiency with clinical EHR systems, telehealth platforms, and remote team management tools like Slack, Asana, and Zoom

Benefits & Perks

We prioritize the well-being and professional growth of our fully remote team. All full-time employees receive:

• 100% remote work arrangement with flexible scheduling to accommodate personal and family needs
• Comprehensive medical, dental, and vision coverage, with 90% of premiums covered by VitaCare
• 401(k) retirement plan with 4% employer match after 90 days of employment
• $1,500 annual professional development stipend for certifications, conferences, or continuing education
• $500 home office setup allowance, plus monthly internet and phone reimbursement
• Unlimited paid time off, plus 12 weeks of paid parental leave for all new parents

Who We Are

VitaCare Digital Health is a fast-growing, venture-backed digital health platform serving over 2 million patients across the U.S. Our mission is to make high-quality, affordable clinical care accessible to everyone, regardless of location or income. We are an equal opportunity employer committed to building a diverse, inclusive remote team that reflects the communities we serve.