Remote Care Coordinator – Nationwide (US) – Transform Patient Outcomes

Join a mission‑driven health tech company that empowers patients through seamless care navigation. As a Remote Care Coordinator, you’ll be the vital link between clinical teams, insurance partners, and the people who rely on us for compassionate, timely support—all from the comfort of your home office.

About the Role

We are seeking a detail‑oriented, empathetic Care Coordinator to manage end‑to‑end patient journeys across multiple chronic‑condition programs. In this fully remote position, you will triage incoming referrals, verify benefits, schedule appointments, and ensure follow‑up compliance while maintaining meticulous documentation in our EHR platform. Your work directly reduces readmission rates, improves medication adherence, and elevates the overall patient experience.

Key Responsibilities

• Serve as the primary point of contact for assigned patient panels, conducting intake assessments and care plan development.
• Coordinate with physicians, nurses, pharmacists, and community resources to schedule visits, labs, and telehealth sessions.
• Verify insurance eligibility, obtain prior authorizations, and resolve coverage issues in real time.
• Monitor clinical milestones, flag gaps in care, and initiate outreach interventions (phone, secure messaging, video).
• Maintain accurate, HIPAA‑compliant records in the electronic health record (EHR) and generate weekly performance dashboards.
• Participate in interdisciplinary huddles and quality‑improvement projects to refine workflows and patient engagement strategies.

Requirements

Education & Credentials

• Associate’s degree in Nursing, Health Sciences, or a related field (Bachelor’s preferred).
• Current RN, LPN, or Certified Medical Assistant (CMA) license in at least one U.S. state.
• Care Coordination Certification (CCM, CMAC, or equivalent) is a strong plus.

Experience

• Minimum 2 years of direct care coordination, case management, or patient navigation experience in a clinical or managed‑care setting.
• Proven track record working remotely with EHR systems (Epic, Cerner, Athenahealth, or similar).
• Demonstrated ability to manage high‑volume caseloads (30–50 active patients) while meeting quality metrics.

Technical & Soft Skills

• Proficiency with video‑conferencing (Zoom, Teams), secure messaging platforms, and CRM tools.
• Exceptional verbal and written communication; ability to translate clinical jargon into patient‑friendly language.
• Strong organizational skills, time‑zone flexibility, and self‑motivation to thrive in a distributed team.
• Commitment to cultural competency and health equity principles.

Salary Range

Estimated annual compensation: $48,000 – $68,000 USD/year, commensurate with experience, certifications, and geographic differentials. This range reflects current market data for remote care coordination roles across the United States.

Benefits & Perks

• 100 % remote work with a generous home‑office stipend ($1,200 annually).
• Comprehensive health, dental, and vision plans (employee + dependents).
• 401(k) with 4 % company match, immediate vesting.
• Unlimited PTO plus 10 paid holidays and a mental‑health day each quarter.
• Continuing education allowance ($2,500/year) for certifications, conferences, and coursework.
• Quarterly team retreats (virtual and optional in‑person) to foster connection and innovation.
• Employee assistance program (EAP) offering counseling, legal, and financial resources.

Our Culture

We believe that great care starts with great people. Our distributed team spans coast‑to‑coast, united by a shared purpose: simplifying healthcare for those who need it most. We celebrate diversity, encourage curiosity, and invest in each other’s growth through mentorship circles, hackathons, and open‑feedback forums. When you join us, you become part of a community that measures success not just in metrics, but in the lives we touch every day.

How to Stand Out

• Highlight a specific program you’ve built or improved that reduced readmissions or increased patient satisfaction scores.
• Share a brief story (2–3 sentences) illustrating how you navigated a complex insurance barrier for a patient.
• Mention any familiarity with value‑based care models (ACO, PCMH, bundled payments) and how you’ve applied them.

If you’re ready to make a measurable difference in patients’ lives while enjoying the flexibility of a fully remote career, we’d love to learn more about you.