Remote Care Coordinator – Nationwide – Empower Patients from Anywhere

Join a mission‑driven health‑tech team that puts patient experience first. As a Remote Care Coordinator you’ll bridge clinical teams, insurance partners, and members—ensuring seamless care journeys from the comfort of your home office.

About the Role

We are looking for a compassionate, detail‑oriented Care Coordinator to manage end‑to‑end patient navigation for a rapidly growing virtual‑care platform. You will be the primary point of contact for members, guiding them through appointments, authorizations, medication adherence, and follow‑up planning. This 100 % remote position offers the autonomy to design your workflow while collaborating closely with nurses, physicians, and care‑management software.

Key Responsibilities

• Conduct comprehensive intake assessments and document health‑history data in the EMR.
• Coordinate specialist referrals, prior authorizations, and lab orders across multiple payer networks.
• Monitor care‑plan milestones, proactively outreach members at risk of gaps, and escalate clinical concerns to the nursing team.
• Leverage analytics dashboards to track utilization metrics, identify trends, and recommend process improvements.
• Maintain HIPAA‑compliant documentation and ensure all communications meet regulatory standards.

Requirements

Core Qualifications

• Associate’s degree in Nursing, Health Administration, or a related field (Bachelor’s preferred).
• 2+ years of experience in care coordination, case management, or patient navigation within a clinical setting.
• Active RN, LPN, or CCM certification is a strong plus.
• Proficiency with major EMR systems (Epic, Cerner, Athena) and care‑management platforms (e.g., WellSky, CareCloud).
• Exceptional verbal and written communication skills; ability to translate clinical jargon into member‑friendly language.

Technical & Soft Skills

• Advanced Excel/Google Sheets (pivot tables, VLOOKUP) for reporting.
• Comfortable with video‑conferencing, secure messaging, and remote collaboration tools (Zoom, Slack, Asana).
• Strong organizational habits—ability to prioritize 30+ active cases simultaneously.
• Empathy‑driven mindset with a track record of improving patient satisfaction scores.

Preferred Qualifications

• Experience with value‑based care models (ACO, PCMH, bundled payments).
• Bilingual fluency (Spanish/English) to serve diverse populations.
• Background in telehealth operations or digital health startups.

Salary Range

$48,000 – $68,000 USD per year (commensurate with experience, certifications, and geographic cost‑of‑living adjustments).

Benefits & Perks

• 100 % remote work with a $1,200 annual home‑office stipend.
• Comprehensive medical, dental, and vision plans (employer pays 85 %).
• 401(k) with 4 % company match, immediate vesting.
• Unlimited PTO plus 10 paid holidays and a dedicated “Wellness Week” each quarter.
• Continuing‑education allowance ($2,000/yr) for certifications, conferences, or coursework.
• Monthly virtual team‑building events and quarterly in‑person retreats (travel covered).

Company Culture

Our culture is built on transparency, data‑driven decision making, and a relentless focus on member outcomes. We celebrate diverse perspectives, encourage experimentation, and reward initiative. Weekly “Care Huddles” keep the entire clinical ops team aligned, while monthly “Innovation Hours” give you space to prototype workflow improvements that directly impact patient lives.

How to Succeed in This Role

• Adopt a proactive outreach cadence—reach members before they hit a care gap.
• Document every interaction in real time; accurate data fuels our predictive analytics.
• Build trusted relationships with payer representatives to accelerate authorizations.
• Continuously refine your personal dashboard to surface high‑risk cases instantly.
• Share best practices in the team Slack channel; collective learning lifts everyone’s performance.

Next Steps

If you’re ready to shape the future of virtual care coordination and thrive in a fully remote environment, we’d love to hear your story. Prepare a concise resume highlighting relevant care‑coordination metrics (e.g., reduction in readmission rates, authorization turnaround times) and a brief cover letter describing your remote‑work philosophy.