Zendesk Platform Owner | Remote | Contract

Role : Zendesk Platform Owner Location : Remote Duration : Long-term Contract Job Description : Maintain platform architecture documentation, governance standards, and decision records. Review proposed changes for impacts to ticket workflows, routing, reporting, permissions, self-service, integrations, and employee experience. Evaluate new Zendesk capabilities, including AI and automation features, for fit with Smithfield HR service delivery. Zenplates Theme & Portal Experience Governance. Own …