Virtual Branch Member Service Advisor

The Virtual Branch Member Service Advisor at Bellco Credit Union provides exceptional remote member service in Pueblo, Pueblo County. This full‑time role supports deposit and loan openings, financial consultations, and relationship building through virtual channels.

Key Responsibilities

• Assist members via phone, chat, and video to open deposit and loan accounts.
• Conduct needs‑based financial consultations and recommend appropriate products.
• Maintain accurate member records in the core banking system.
• Resolve member inquiries and issues promptly to ensure high satisfaction.
• Promote Bellco’s digital banking tools and cross‑sell services.
• Collaborate with branch staff and sales teams to meet service goals.

Qualifications & Skills

• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• 1‑2 years experience in banking, customer service, or a related field.
• Strong communication skills and comfort with virtual communication platforms.
• Proficiency with Microsoft Office and basic banking software.
• Detail‑oriented, able to handle confidential information securely.
• Commitment to delivering excellent member experiences.

Compensation & Benefits

Annual salary: $46,238.61

Bellco offers a competitive benefits package including health, dental, vision, retirement plans, and paid time off.

How to Apply

Submit your resume and a brief cover letter outlining your relevant experience through the Bellco Careers portal.

Frequently Asked Questions

What does a Virtual Branch Member Service Advisor do?

They assist members remotely with account openings, financial consultations, and issue resolution while promoting digital banking services.

What qualifications are needed for this role?

A high school diploma (or higher), 1‑2 years of banking or customer service experience, strong communication skills, and comfort with virtual platforms.

What is the salary for this position?

The annual salary is $46,238.61, plus Bellco’s comprehensive benefits package.