Tier 2 FSE – Journeyman

Job Description Job Description Description: Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Tier 2 FSE Journeyman in Miami, FL . This is a fully on-site position. Key Responsibilities: Monitor, triage, and respond to user support requests through the ticketing system. Troubleshoot hardware and software issues for desktops, laptops, and mobile devices. Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration. Prov…