Telephonic Case Manager

Join Sedgwick as a Telephonic Case Manager in Toledo, Lucas County, US, supporting clients facing unexpected events while earning a competitive salary of $69,748.94. This role offers a rewarding career with a respected, award‑winning employer.

Key Responsibilities

• Handle inbound and outbound calls to assess client needs and provide timely case management support.
• Gather and document accurate information, verify claim details, and coordinate with internal teams.
• Guide clients through processes, explain policies, and ensure compliance with regulatory standards.
• Maintain case files, update status in the system, and meet service level agreements.
• Identify opportunities for process improvement and contribute to best‑practice initiatives.

Qualifications & Requirements

• High school diploma or GED; associate or bachelor’s degree preferred.
• Excellent verbal communication and active‑listening skills.
• Prior experience in customer service, claims handling, or case management, preferably in insurance or financial services.
• Proficiency with Microsoft Office and case‑management software.
• Strong problem‑solving abilities, attention to detail, and empathy for clients.
• Ability to work flexible hours, including occasional evenings or weekends.

Benefits & Culture

• Comprehensive health, dental, and vision plans.
• 401(k) with company match.
• Paid time off and generous holiday schedule.
• Professional development and career‑growth opportunities.
• Recognized as a Great Place to Work® and featured in Newsweek’s “America’s Greatest Workplaces.”

Frequently Asked Questions

What does a Telephonic Case Manager do at Sedgwick?

You will manage client calls, assess needs, document cases, coordinate with internal teams, and ensure timely resolution of claims.

What qualifications are required for this position?

A high school diploma or GED is required; experience in customer service or claims handling and strong communication skills are essential.

What benefits does Sedgwick offer its employees?

Sedgwick provides health, dental, vision coverage, 401(k) match, paid time off, professional development, and a recognized great workplace culture.