Telephonic Case Manager

Job Summary

Sedgwick is hiring a Telephonic Case Manager in Newburgh Heights, Cuyahoga County, US. This role offers a salary of $91,604.68 and provides an opportunity to support clients facing unexpected challenges while working within a recognized great workplace.

Key Responsibilities

• Conduct inbound and outbound calls to assess client needs and coordinate case services.
• Document case details accurately in Sedgwick’s case management system.
• Collaborate with internal teams, insurers, and external providers to ensure timely resolution.
• Provide empathetic guidance and follow‑up to maintain high client satisfaction.
• Monitor case progress, meet service level agreements, and report key metrics.

Qualifications & Requirements

• High school diploma or GED; associate or bachelor’s degree preferred.
• 2+ years of experience in case management, customer service, or related field.
• Strong verbal communication and active‑listening skills.
• Proficiency with Microsoft Office and case management software.
• Ability to manage multiple cases simultaneously and work independently.

Benefits & Culture

Join a global team of 33,000 colleagues recognized by Newsweek, Great Place to Work®, and Fortune for workplace excellence. Sedgwick offers a caring culture, work‑life balance, professional development, and comprehensive benefits.

Frequently Asked Questions

What does a Telephonic Case Manager do at Sedgwick?

They handle client calls, assess needs, coordinate services, document cases, and ensure timely resolutions while providing empathetic support.

What are the salary and location for this position?

The role is based in Newburgh Heights, Cuyahoga County, US, with a fixed salary of $91,604.68 per year.

What qualifications are required?

A high school diploma or GED (associate or bachelor’s preferred) and at least 2 years of case management or customer service experience.