Telephonic Case Manager

Job Summary

Join Sedgwick as a Telephonic Case Manager in Oakwood, Montgomery County, US. This full‑time role offers a competitive salary of $78,119 per year and provides the chance to support individuals facing unexpected challenges.

Key Responsibilities

• Conduct inbound and outbound calls to assess client needs and gather case information.
• Coordinate with internal teams and external partners to ensure timely case resolution.
• Document all interactions accurately in Sedgwick’s case management system.
• Provide empathetic guidance and resources to clients while maintaining compliance with privacy regulations.
• Monitor case progress, identify escalations, and propose solutions to improve outcomes.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Excellent verbal communication and active‑listening skills.
• Experience in customer service, call‑center, or case management environments.
• Proficiency with Microsoft Office and CRM/case‑management software.
• Ability to handle sensitive information with discretion and empathy.

Benefits & Culture

At Sedgwick, you’ll be part of a caring culture recognized by Newsweek, Great Place to Work®, and Fortune. Employees enjoy work‑life balance, professional development opportunities, and a supportive community of 33,000 colleagues worldwide.

Salary & Location

Annual salary: $78,119 (fixed). Location: Oakwood, Montgomery County, US.

Frequently Asked Questions

What does a Telephonic Case Manager do at Sedgwick?

You handle inbound and outbound calls, assess client needs, coordinate case resolution, and document interactions while providing empathetic support.

What qualifications are required for this position?

A high school diploma (or higher), strong communication skills, experience in customer service or case management, and proficiency with CRM tools.

What is the salary and work location?

The position offers a fixed annual salary of $78,119 and is based in Oakwood, Montgomery County, US.