Technical Support Engineer, Electric Heating

Job Summary

Join Danfoss as a Technical Support Engineer, Electric Heating, based in Grand Central, Manhattan, NY. This full‑time remote role supports Danfoss electric heating products across the USA and Canada, acting as the primary technical contact for customers.

Key Responsibilities

• Provide expert technical assistance and product guidance to distributors, installers, and end‑users.
• Prepare accurate quotations, technical specifications, and system designs.
• Troubleshoot and resolve product performance issues, both remotely and on‑site when required.
• Collaborate with sales, R&D, and manufacturing teams to relay customer feedback and drive product improvements.
• Develop and deliver technical training materials and webinars for internal staff and external partners.
• Maintain up‑to‑date documentation in the company’s knowledge base and CRM system.

Required Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
• Minimum 3 years of experience in technical support or field service for electric heating or HVAC systems.
• Strong knowledge of electric heating principles, control systems, and relevant standards (e.g., UL, IEC).
• Excellent communication skills, both written and verbal, with the ability to simplify complex concepts.
• Proficiency in MS Office, CRM tools, and basic CAD or wiring diagram software.
• Ability to work independently in a remote setting while managing multiple priorities.

Preferred Experience

• Experience supporting products in the North American market.
• Familiarity with Danfoss product portfolio and integration with building automation systems.
• Hands‑on experience with field installations and commissioning.

Compensation & Benefits

Annual base salary: $115,264.80 (USD). Danfoss offers a comprehensive benefits package including health, dental, vision, 401(k) match, paid time off, and professional development opportunities.

How to Apply

Submit your resume and a cover letter highlighting your relevant experience through the Danfoss careers portal. Applications are reviewed on a rolling basis.

Frequently Asked Questions

What does a Technical Support Engineer, Electric Heating do at Danfoss?

You act as the primary technical contact for customers, provide product guidance, create quotes, troubleshoot issues, and support product development for electric heating solutions.

Is this position remote or office‑based?

The role is remote, allowing you to work from anywhere in the US while being based in Grand Central, Manhattan for payroll and tax purposes.

What qualifications are required?

A bachelor’s degree in a technical field and at least three years of experience in electric heating or HVAC technical support are required.