Technical Support Analyst with Security Clearance

Job Family : User Support Travel Required : Up to 10% Clearance Required : Ability to Obtain Public Trust What You Will Do : * Serve as the first point of contact for customers seeking technical assistance via phone, email, from our Salesforce ticketing systems. * Troubleshoot and resolve user access, account management, MFA, password reset, and application-related issues in accordance with established service level agreements (SLAs). * Document, categorize, prioritize, and track incidents and …