Team Lead – Patient Experience

About the Role Tono Health is seeking a seasoned Patient Experience Lead to elevate our remote Patient and Care operations team. This role sits at the intersection of technology, clinical empathy, and operational excellence. We are looking for someone who has built and continuously evolved high-performing, technology-enabled CX organizations; deploying AI voice and chat tools, engineering data-driven performance cultures, and creating differentiated, concierge-level experiences that drive loyal…