Support Analyst II

Job Purpose The Support Analyst II provides intermediate technical support within Exigo’s managed services division and serves as an escalation resource for Tier 1 support teams. This position assists front-line analysts and works directly with client IT contacts and end users to diagnose, troubleshoot, document, resolve, and escalate technical issues across user accounts, endpoints, Microsoft 365, common business applications, remote access, cloud services, basic infrastructure, and network co…