Support Analyst I

POSITION PURPOSE: This role provides the most visible line of technical support in the company’s IT organization. The resource should have a friendly demeanor with the ability to comfortably deescalate a situation. Equal to the social side of the equation, the employee should have an aptitude for research and can quickly ‘become an expert’ on new technologies. Finally, this is a very hands-on role which involves substantial end-user interaction. Perform all responsibilities in accordance with I…