Supervisor, Digital Resolution Team

Imagine360 is seeking a Supervisor, Digital Resolution Team to join the team! The Supervisor, Member Escalations & Benefits Correspondence is responsible for overseeing escalated member issues and supervising staff who manage written benefit-related inquiries. This role ensures timely , accurate , and high ‑ quality responses to both escalated call situations and benefits correspondence while maintaining white ‑ glove service standards. The Supervisor provides daily guidance, coaching, quality …