Supervisor, Customer Ops – Customer Assistance

Description The Customer Service Supervisor is responsible for supervising the Customer Service Representatives (CSR); plan, direct and control activities of CSRs to ensure that customers are provided with the highest quality, courteous and efficient service, and to ensure achievement of all applicable PSC, Corporate and Section goals and standards. Responsibilities Core Responsibilities The Supervisor in Customer Assistance will supervise up to 25 Customer Service Representatives who handle te…