Staff Development Specialist – Customer Service Call Center

Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Assesses educational needs for a business unit and creates and presents training programs to meet those needs. Participates in and assists with planning for system wide training programs. Responsibilities: 1. Assesses training needs of employees through analysis of reported issues, tracking of business metrics, and ex…