Sr. Product Manager – AI & Data (Patient Experience & Commercial Operations Focus)

Job Summary

Senior Product Manager – AI & Data (Patient Experience & Commercial Operations Focus) at Natera in Austin, Travis County, TX. Lead strategy, development, and launch of AI‑driven data products that streamline patient testing, billing, and operational workflows.

Key Responsibilities

• Define product vision, roadmap, and go‑to‑market strategy for AI/ML‑powered tools across patient experience and commercial operations.
• Collaborate with cross‑functional teams—engineering, data science, clinical, finance, and compliance—to deliver end‑to‑end solutions that reduce friction from order to result delivery.
• Prioritize features based on user research, market analysis, regulatory requirements, and ROI calculations.
• Own product backlog, write user stories, and ensure agile delivery meets quality and timeline targets.
• Develop and monitor key performance indicators (KPIs) such as order‑to‑completion time, patient satisfaction scores, and cost savings.
• Champion data governance, security, and privacy standards in all AI/ML initiatives.
• Represent Natera at industry conferences and with external partners to stay ahead of emerging technologies.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or related field; MBA or advanced degree preferred.
• 5+ years of product management experience, with at least 2 years leading AI/ML or data‑intensive products in healthcare or life‑science environments.
• Proven track record of launching AI‑enabled tools that improve patient workflows or commercial operations.
• Strong analytical skills, comfortable working with large datasets, APIs, and cloud platforms (AWS, Azure, GCP).
• Excellent communication and stakeholder management abilities.
• Experience with regulatory frameworks (HIPAA, GDPR) and healthcare billing processes is a plus.

What We Offer

• Competitive salary: $134,143.12 per year.
• Comprehensive health, dental, and vision benefits.
• 401(k) matching and equity participation.
• Flexible hybrid work environment in Austin.
• Opportunity to shape cutting‑edge AI products that impact millions of patients.

Frequently Asked Questions

What will I be managing as a Senior Product Manager at Natera?

You will own the end‑to‑end lifecycle of AI/ML data products that improve patient testing, billing, and commercial operations, from strategy and roadmap to launch and performance tracking.

What experience is required for this role?

At least 5 years of product management experience, with 2+ years leading AI or data‑intensive products in healthcare, strong analytical skills, and the ability to work cross‑functionally.

What is the compensation for this position?

The role offers a fixed annual salary of $134,143.12, plus benefits, 401(k) matching, and potential equity participation.